PortaOne’s VoIP-based Callshop solutions are attractive to customers for their low entry cost (no need for significant additional investment) and great flexibility. Internet Café/Callshop owners can offer users prepaid and/or post paid calling, as well as issue their own calling cards.
Who is it for?
♦ Callshops currently working with old circuit switch technologies who are aiming to reduce their costs and upgrade their systems,
♦ Internet cafés looking to increase their range of services and bring in more customers
♦ International universities where students frequently call home/abroad
♦ ITSPs/carriers interested in providing outsourced/hosted services for Internet Cafes/Callshops
♦ Fully customisable layout (using css files under customers template folder)
♦ Block / Unlock Booths
♦ Override credit limit for the booths
♦ Reset credit limit to default after payment
♦ Default credit can be defined per call shop
♦ Active calls
♦ Credit limit
♦ Total calls
♦ Call history (CDR)
♦ CLD, country, City, Date, Time, Duration, Call Cost, Total Cost
♦ Brand logo per shop
♦ Brand footer per shop
There are two types of users that can access this module.
- Has access to shows owned.
- Can Select Which Shop to operate.
- Has access to regular customer functionality provided below.
Customer (CallShop owner/staff) Login
- View Booths
o View Current Destination
o View Current Destination Country
o View Booth Balance
o View Booth Credit Limit
o View Total Calls so far
o View Current Call Duration
- View Booth CDRs from the session start time for that booth.
o View call history for current customer
o Print receipt
- Manage Booths
o Edit credit limit
- Booth (Account) is blocked.
- Credit limit can be modified.
- Next Mode is In Use
- Background colour is set by “Idle” class from CallShop.css
- Booth (Account) is unblocked
- Credit limit is set to the value entered in previous mode
- CDR button is available
o CDR Records will only contain data from the time booth is unlocked.
o CDR will only show the calls that are completed. If there is an on-going call, this will
not be included in the CDR.
o Background colour is set by “InUse” class from CallShop.css
o The customer can make calls as long as credit limit is not reached.
This is a special mode that applies to In Use. If there is an active call, the background will
- Background colour is set by “ActiveCall” class from CallShop.css
- CDR is enabled.
- The booth is blocked.
- Current balance is displayed.
- CDR is enabled.
- CDR shows all calls made wince the booth was activated.
- Receipt can be printed.
How does it work?
The main revenue stream for Internet Café/Callshop owners comes from calls generated in phone booths or via clients installed on PCs. Here is a step-by-step scenario:
♦ An Internet Café/Callshop customer enters a phone booth and places a call by dialling the destination number directly.
♦ Alternatively, the call can be placed using a softphone client installed on a PC.
♦ PortaBilling100 identifies the phone booth, keeps track of call details, and calculate the corresponding call charges. The software is monitored by the operator via a PC.
♦ Upon call completion, the operator presents the caller with a bill for the call(s) he/she has made, according to the rates for each country called.
PortaOne’s VoIP-based Internet Café/Callshop solution includes (but is not limited to) the following main features:
♦ An unlimited number of callshops may be operated using a single installation (Callshop chain model)
♦ Call rates are flexible, and are predefined in the billing software (PortaBilling100) by the Internet Cafe/Callshop owner
♦ Compatibility with most existing VoIP carriers (H323 or SIP)
♦ Instant generation of CDRs per phone booth
♦ Instant invoice generation per phone booth/call
♦ Analysis tools and report generation by period, traffic/charges, VOIP carrier, destination country/city, revenues, and profitability
♦ Fully compliant with the Visa security standard