PortaOne’s VoIP-based Callshop solutions are attractive to customers for their low entry cost (no need for significant additional investment) and great flexibility. Internet Café/Callshop owners can offer users prepaid and/or post paid calling, as well as issue their own calling cards.

Who is it for?

♦ Callshops currently working with old circuit switch technologies who are aiming to reduce their costs and upgrade their systems,
♦ Internet cafés looking to increase their range of services and bring in more customers
♦ International universities where students frequently call home/abroad
♦ ITSPs/carriers interested in providing outsourced/hosted services for Internet Cafes/Callshops

Interface:

Interface Features:

♦ Fully customisable layout (using css files under customers template folder)

♦ Block / Unlock Booths

♦ Override credit limit for the booths

♦ Reset credit limit to default after payment

♦ Default credit can be defined per call shop

♦ View

♦ Active calls

♦ CLD

♦ Destination

♦ Duration

♦ Balance

♦ Credit limit

♦ Total calls

♦ Call history (CDR)

♦ CLD, country, City, Date, Time, Duration, Call Cost, Total Cost

♦ Brand logo per shop

♦ Brand footer per shop

 

User Types

There are two types of users that can access this module.

Reseller Login

- Has access to shows owned.

- Can Select Which Shop to operate.

- Has access to regular customer functionality provided below.

Customer (CallShop owner/staff) Login

- View Booths

o View Current Destination

o View Current Destination Country

o View Booth Balance

o View Booth Credit Limit

o View Total Calls so far

o View Current Call Duration

- View Booth CDRs from the session start time for that booth.

o View call history for current customer

o Print receipt

- Manage Booths

o Start

o Stop

o Pay

o Edit credit limit

 

Operation Modes

Idle

- Booth (Account) is blocked.

- Credit limit can be modified.

- Next Mode is In Use

- Background colour is set by “Idle” class from CallShop.css

In Use

- Booth (Account) is unblocked

- Credit limit is set to the value entered in previous mode

- CDR button is available

o CDR Records will only contain data from the time booth is unlocked.

o CDR will only show the calls that are completed. If there is an on-going call, this will

not be included in the CDR.

o Background colour is set by “InUse” class from CallShop.css

o The customer can make calls as long as credit limit is not reached.

In Call

This is a special mode that applies to In Use. If there is an active call, the background will

change.

- Background colour is set by “ActiveCall” class from CallShop.css

- CDR is enabled.

Payment Pending

- The booth is blocked.

- Current balance is displayed.

- CDR is enabled.

- CDR shows all calls made wince the booth was activated.

- Receipt can be printed.

 

How does it work?

 

The main revenue stream for Internet Café/Callshop owners comes from calls generated in phone booths or via clients installed on PCs. Here is a step-by-step scenario:

♦ An Internet Café/Callshop customer enters a phone booth and places a call by dialling the destination number directly.
♦ Alternatively, the call can be placed using a softphone client installed on a PC.
♦ PortaBilling100 identifies the phone booth, keeps track of call details, and calculate the corresponding call charges. The software is monitored by the operator via a PC.
♦ Upon call completion, the operator presents the caller with a bill for the call(s) he/she has made, according to the rates for each country called.

Key Features

PortaOne’s VoIP-based Internet Café/Callshop solution includes (but is not limited to) the following main features:

♦ An unlimited number of callshops may be operated using a single installation (Callshop chain model)
♦ Call rates are flexible, and are predefined in the billing software (PortaBilling100) by the Internet Cafe/Callshop owner
♦ Compatibility with most existing VoIP carriers (H323 or SIP)
♦ Instant generation of CDRs per phone booth
♦ Instant invoice generation per phone booth/call
♦ Analysis tools and report generation by period, traffic/charges, VOIP carrier, destination country/city, revenues, and profitability
♦ Fully compliant with the Visa security standard